Last updated: April 2026
1. Introduction
Prohealth Asia Pacific Pty Ltd ("Prohealth", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner.
This Privacy Policy explains how we collect, use, disclose, and store personal information submitted through our website in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the EU General Data Protection Regulation (GDPR) where applicable to visitors from the European Economic Area (EEA).
By using our website or submitting an enquiry, you consent to the practices described in this Privacy Policy.
2. About Us
Prohealth is an Australian-based distributor of medical technology products. Our website is a business-to-business (B2B) platform intended for healthcare professionals, medical institutions, and industry partners. We do not collect patient data or provide services directly to consumers.
For privacy-related enquiries, please contact us at our contact page.
3. Information We Collect
We collect personal information only when you voluntarily submit it to us via our website contact form. The types of information we may collect include:
Your full name
Your professional title and organisation
Your business email address
The content of your enquiry or message
We do not intentionally collect sensitive information or patient data via this website. If you choose to include any such information in your enquiry, we will handle it in accordance with this Privacy Policy and applicable privacy laws.
We may also automatically collect non-personal technical data through analytics tools (such as page visits, browser type, and device information). This data is aggregated and does not identify you as an individual.
4. How We Use Your Information
We use the personal information you provide solely for the following purposes:
To respond to your business enquiry or request for information
To provide information about our products and services
To fulfil any follow-up communication you have requested
To comply with our legal and regulatory obligations
We will not use your personal information for direct marketing purposes without your explicit consent. We will not sell, rent, or trade your personal information to any third party.
5. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:
Legitimate interests: To respond to your business enquiry and manage our professional relationship with you
Consent: Where you have given clear consent for us to process your personal information for a specific purpose
Legal obligation: Where processing is necessary for compliance with applicable law
You have the right to withdraw your consent at any time by contacting us at our contact page
6. Disclosure of Your Information
We do not sell or share your personal information with third parties for their own marketing purposes. We may disclose your information in the following limited circumstances:
To our trusted service providers (such as website hosting or IT support) who assist us in operating our website and who are bound by confidentiality obligations
To our related entities or authorised representatives where necessary to respond to your enquiry
To regulatory authorities or law enforcement agencies where required or permitted by law
Where personal information is disclosed to third-party service providers, we take reasonable steps to ensure they handle your information in accordance with Australian privacy law.
7. Cross-Border Disclosure of Personal Information
Some of our third-party service providers may be located overseas (for example, cloud hosting or analytics services based in the United States or Europe). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure such recipients handle your information consistently with the Australian Privacy Principles.
If you are located in the EEA, any transfer of your data outside the EEA will be subject to appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Contact form submissions are generally retained for a period of 2 years from the date of last correspondence, after which they are securely deleted or de-identified.
9. Security of Your Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses industry-standard security measures including SSL/TLS encryption.
However, no method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
10. Your Privacy Rights
Under Australian Law (APPs)
Under the Privacy Act 1988 (Cth), you have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate, incomplete, or outdated information
Make a complaint if you believe we have mishandled your personal information
Under GDPR (EEA Residents)
If you are located in the EEA, you additionally have the right to:
Request erasure of your personal information (the "right to be forgotten")
Request restriction of or object to the processing of your personal information
Request portability of your personal data in a structured, machine-readable format
Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at our contact page. We will respond to your request within 30 days.
11. Cookies and Analytics
Our website may use cookies and similar tracking technologies to analyse website traffic and improve your browsing experience. Analytics data is collected in aggregate and does not personally identify you.
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.
12. Complaints
If you have a concern or complaint about the way we have handled your personal information, please contact us in the first instance via our contact page. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may escalate your complaint to:
The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
Your local data protection authority (for EEA residents)
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on our website with a revised "Last updated" date. We encourage you to review this policy periodically.
Your continued use of our website following any updates constitutes your acceptance of the revised Privacy Policy.